Legal

Privacy Policy for ServiSeek

Last updated: 13 March 2026

1. Introduction

ServiSeek Ltd (“ServiSeek”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of users (“you”, “your”) who access or use the ServiSeek mobile application, website, or related services (collectively referred to as the “Platform”).

ServiSeek operates a reverse-marketplace platform that connects individuals seeking services with local service providers.

This Privacy Policy explains how we collect, use, store, process, and protect personal data when you use the Platform.

ServiSeek processes personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • where applicable, the EU GDPR and other international data protection standards

By using ServiSeek, you acknowledge that your personal data will be processed as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Platform.

2. Data Controller

The data controller responsible for your personal data is:

ServiSeek Ltd
2 Bluebell Crescent
Wimborne, Dorset
BH21 4FA
United Kingdom
Company Registration Number: 16574022
Contact email: support@serviseek.com

If you have questions about how we process your personal data or wish to exercise your privacy rights, please contact us using the details above.

ServiSeek Ltd does not currently appoint a formal Data Protection Officer but handles privacy enquiries through the contact address listed above.

3. Personal Data We Collect

We collect personal data to provide and improve the ServiSeek Platform.

3.1 Data You Provide Directly

When you create an account or use the Platform you may provide:

Account Information

  • Name
  • Email address
  • Mobile phone number
  • Account password (encrypted)
  • Profile photo (optional)

User Profile Information

  • Service provider business name
  • Service descriptions
  • Business photos
  • Coverage areas or service locations
  • Profile information

Service Activity

  • Service requests you post
  • Offers submitted by providers
  • Reviews or ratings submitted
  • Photos uploaded in service requests
  • Messages or communications sent within the platform

Support Communications

  • Messages sent to ServiSeek support
  • Feedback or survey responses

3.2 Data Collected Automatically

When you use the Platform we may automatically collect certain technical data including:

  • Device type and model
  • Operating system
  • Unique device identifiers
  • IP address
  • App usage information (screens visited, actions taken)
  • Time and date of activity
  • Diagnostic logs and crash reports

This information helps us maintain system security, improve performance, and analyse product usage.

3.3 Location Data

ServiSeek uses location data to match service requests with nearby providers.

Location data may be collected in the following ways:

  • GPS location provided by your device
  • Address or postcode entered by you
  • Location selected manually within the app

Location data is used solely for service matching and improving marketplace functionality.

You can control location permissions through your device settings.

3.4 Third Party Login Information

If you sign in using third party authentication providers (such as Google), we may receive limited profile information from those providers, such as:

  • Name
  • Email address
  • Profile image

Authentication is managed through secure identity providers.

3.5 Analytics and Diagnostic Data

ServiSeek uses analytics tools to understand how users interact with the platform.

These may include:

  • Firebase Analytics
  • Google Analytics
  • Firebase Crashlytics or performance monitoring tools

These tools help us:

  • improve usability
  • identify technical problems
  • understand product usage patterns

Analytics data is generally aggregated and used for internal analysis.

4. How We Use Your Data

We process personal data for the following purposes:

Providing the Platform

  • Creating and managing user accounts
  • Matching service requests with providers
  • Enabling messaging between users
  • Displaying offers and service information

Platform Safety and Integrity

  • Preventing fraud, abuse, or scams
  • Moderating messages and content
  • Investigating disputes between users

Platform Improvement

  • Analysing usage patterns
  • Improving features and performance
  • Debugging errors or crashes

Communication

  • Sending service alerts
  • Sending push notifications related to requests or offers
  • Responding to support enquiries

Legal and Compliance

  • Complying with legal obligations
  • Enforcing platform rules and policies

5. Legal Basis for Processing

Under UK GDPR we rely on the following lawful bases:

Performance of a Contract
Processing required to provide the ServiSeek service.

Legitimate Interests
Operating, maintaining, improving, and securing the platform.

Consent
Where you choose to enable optional features such as certain notifications.

Legal Obligations
Where processing is necessary for compliance with applicable laws.

You may withdraw consent at any time where consent is the legal basis.

6. Marketplace Data Visibility

ServiSeek operates a marketplace platform where users interact with each other.

Certain information you provide may be visible to other users, including:

When posting a service request

  • request description
  • approximate service location
  • photos you upload
  • username or profile information

When responding as a provider

  • provider profile information
  • business details
  • offer details and pricing

Users should avoid sharing sensitive personal information within public request descriptions or messages.

7. Messaging and Communications

ServiSeek provides in-platform messaging between users.

Messages may be stored and processed for the following purposes:

  • enabling communication between users
  • supporting dispute resolution
  • detecting fraud or abuse
  • ensuring user safety
  • platform moderation

ServiSeek may review message content where necessary for safety, legal compliance, or platform integrity.

8. Reviews, Ratings, and User Content

Users may submit reviews, ratings, photos, and other content.

Some user generated content may be visible to other users of the Platform.

Content submitted by users must comply with ServiSeek’s platform rules and may be moderated where necessary.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy.

Typical retention periods may include:

Account data
Retained while your account remains active. Inactive accounts may be deleted after approximately 24 months.

Messages and communications
Retained for up to 24 months to support dispute resolution and platform safety.

Analytics and diagnostic logs
Typically retained for up to 12 months.

Legal or compliance records
May be retained for longer periods where required by law.

When data is no longer required it will be securely deleted or anonymised.

10. Payments

At the time of the initial release of ServiSeek, payments between users may occur outside the platform.

Future versions of ServiSeek may introduce integrated payment processing using third-party providers such as Stripe.

ServiSeek does not store credit card or payment details directly. Payment information will be processed securely by authorised third party payment providers.

11. Data Sharing and Third Parties

We may share personal data with trusted service providers who help operate the Platform.

These may include:

  • Cloud infrastructure providers
    (e.g. Google Firebase)
  • Analytics providers
    (e.g. Google Analytics)
  • Authentication providers
    (e.g. Google Sign-In)
  • Customer support tools

These providers process data on our behalf and are required to maintain appropriate security safeguards.

We may also disclose data where required by law or to protect the safety and rights of users.

ServiSeek does not sell or rent personal data to third parties.

12. International Data Transfers

Some of our service providers may process data outside the United Kingdom or European Economic Area, including in the United States.

Where international transfers occur we use appropriate safeguards such as:

  • Standard Contractual Clauses approved by regulators
  • or other legally recognised transfer mechanisms.

These safeguards ensure that personal data receives an appropriate level of protection.

13. Data Security

ServiSeek uses industry standard technical and organisational measures to protect personal data.

These include:

  • Secure encrypted connections (HTTPS)
  • Secure cloud infrastructure
  • Access controls and authentication safeguards
  • Monitoring and system security practices

While we take reasonable steps to protect data, no system can guarantee complete security.

Users are encouraged to protect their account credentials and report suspicious activity.

14. Automated Matching

ServiSeek may use automated systems to help match service requests with nearby providers based on factors such as:

  • location
  • service category
  • availability
  • user preferences

These systems assist in connecting users but do not make legally binding decisions without human involvement.

15. Cookies and Tracking Technologies

The ServiSeek website may use cookies or similar technologies for:

  • Essential functionality
  • User authentication
  • Session management
  • Analytics and performance monitoring

Where required by law, we will request consent before placing non-essential cookies.

Users may control cookie settings through their browser preferences.

16. Children’s Privacy

ServiSeek is not intended for individuals under the age of 16.

We do not knowingly collect personal data from children under this age.

If we become aware that personal data from a child has been collected, we will take steps to delete the information.

17. Your Data Protection Rights

Depending on your location, you may have the following rights under data protection law:

  • Right of access
  • Right to correction
  • Right to deletion
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent where applicable

You may request deletion of your account and associated data through the ServiSeek app or by contacting support@serviseek.com.

We aim to respond to requests within one month.

18. Right to Lodge a Complaint

If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

ICO website: https://ico.org.uk

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in the Platform or legal requirements.

Updates will be communicated by:

  • Posting the updated policy on our website
  • Updating the “Last updated” date

We encourage users to review this policy periodically.

Continued use of the Platform after changes indicates acknowledgement of the updated policy.

End of Privacy Policy

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